FAQs

Is your site safe to use?
What forms of payment do you accept?
Where do you ship?
What company is used for shipping orders?
Will I be charged sales tax?
What are the shipping and handling costs?
How long will it take to process my order?
How long will it take to ship my order?
How can I track my order?
How do I exchange, refund or return my order?

IS YOUR SITE SAFE TO USE?

Yes! We respect the privacy and rights of our customers. Please familiarize yourself with our Privacy Policy and Terms of Service, which may change occasionally.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • JCB
  • Diner’s Club
  • Paypal

WHERE DO YOU SHIP?

We ship anywhere in the world! Please see Shipping Times for domestic and international orders.

WHAT COMPANY IS USED FOR SHIPPING ORDERS?

Orders are shipped from our warehouses in the United States and China via US couriers.

Charges may vary based on the contents of the order. Customers should contact their local customs office for further information on current import regulations. Customers recognize they are responsible for paying any applicable import duties and taxes.

WILL I BE CHARGED SALES TAX?

Current law requires us to collect sales or other applicable taxes based on the order’s recipient address. Eden and Heirloom follows the guidelines for each state as they pertain to your order. Taxes will be displayed during the checkout process as an estimate, and are labeled accordingly.

WHAT ARE THE SHIPPING AND HANDLING COSTS?

For a limited time, all orders qualify for free shipping!

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

After we receive your order, we conduct quality control checks to ensure the product's quality prior to shipment.

Processing times vary depending on the product, with the average processing time approximately 3 business days. However, this can be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 4-10 business days to process.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

There is a 1-3 day processing period prior to shipping. We ship orders Mondays-Sundays during operating hours. We do not operate on public holidays.

All estimated/standard delivery times are derived from real world data collected from past orders. They are approximated for reference only.

  • Domestic Orders (U.S.): 12-20 days following order confirmation
  • International Orders: 20-40 days following order confirmation

If you have any issues receiving your order, please contact us at support@edenandheirloom.com.

HOW CAN I TRACK MY ORDER?

We provide tracking for all orders shipped within the United States.

After 5-7 days of shipment dispatch and email confirmation, you may request a tracking number if not already provided. It may take a few days following order shipment before tracking becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

If you have questions, please contact us at support@edenandheirloom.com.

HOW DO I EXCHANGE, REFUND OR RETURN MY ORDER?

If you don’t love your item, it may be returned or exchanged within 7 days of its delivered date. Please see our official Return and Exchange Policy for more information.